House Clearance Kennington Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Kennington provides clearance and related waste collection services to domestic and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the individual, business, company or organisation that requests or receives services from House Clearance Kennington.

Services means any house clearance, commercial clearance, rubbish removal, waste collection, loading, transport, sorting, and associated services provided by House Clearance Kennington.

Waste means any goods, materials, furnishings, appliances, debris or other items the Customer asks us to remove, whether or not they are legally classified as waste.

Site means the property or location where the Services are to be carried out.

Agreement means the contract between House Clearance Kennington and the Customer comprising these Terms and Conditions and any written quotation, confirmation, or agreed variations.

2. Scope of Services

House Clearance Kennington provides house and property clearances, including removal and responsible disposal or recycling of unwanted items. The exact scope of the Services will be as set out in our quotation or booking confirmation.

Unless explicitly stated in writing, the Services do not include specialist removals such as hazardous waste, clinical waste, asbestos, gas cylinders, chemicals, oil, fuel, paints, solvents, biological material, or any other materials that require a specific licence or specialist handling. We reserve the right to refuse to remove any item we reasonably consider unsafe, unlawful, or unsuitable for normal waste collection or clearance.

3. Booking Process

Customers may request a quotation and make a booking by telephone, email, or other contact methods we make available. We may request photographs, item lists, or access to the Site in order to assess the scope of the work and provide an estimate.

Any quotation is based on the information provided by the Customer and, where applicable, our visual inspection of the Site. Quotations are typically given as an estimate of the volume or weight of waste, labour time, and any additional services required. If, on arrival, we find that the volume, access conditions, or nature of the items differ significantly from what was described, we may adjust the price before proceeding. The Customer will be informed of any change and must agree to it before we continue.

A booking is confirmed when we accept your request and provide a date and time window for the Service. We may also send a written confirmation summarising the agreed details. We reserve the right to decline any booking at our discretion.

4. Access and Customer Responsibilities

The Customer must ensure that adequate access to the Site is available at the agreed time. This includes ensuring that our vehicle can park legally and reasonably close to the property, that any required permits or permissions for access or parking have been obtained, and that there are no obstacles that would prevent safe loading and removal.

The Customer, or an authorised representative aged 18 or over, must be present at the start and end of the Service unless otherwise agreed in writing. They must clearly identify which items are to be removed and which are to be left. We will not be liable for removing items that were not clearly distinguished if the Customer or their representative was not available to supervise.

The Customer is responsible for ensuring that any items intended to be kept are removed or clearly separated from the clearance area. The Customer must also ensure that any personal data or confidential materials have been taken out of items to be removed. We accept no liability for any loss of personal items or data from goods cleared pursuant to the Customer’s instructions.

5. Pricing and Payment Terms

Prices are normally based on the volume of waste removed, weight or type of material, required labour, and any additional services such as dismantling, packing, or special handling. All prices will be stated inclusive or exclusive of VAT as applicable under current legislation.

Unless otherwise agreed, payment is due immediately upon completion of the Service on the day of the clearance. We may accept payment by cash, bank transfer, debit card or credit card, subject to availability and any applicable processing requirements. We may require a deposit or full prepayment to secure a booking, especially for larger jobs or commercial customers.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate, to recover any reasonable costs of collection, and to suspend or cancel further Services until all outstanding sums have been settled. Ownership of any items that we agree to purchase, rather than remove as waste, will not pass to the Customer until payment has been received in full.

6. Cancellations and Changes

The Customer may cancel or request to reschedule a booking by contacting us as soon as possible. Where the Customer cancels more than 24 hours before the agreed arrival time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

Where the Customer cancels less than 24 hours before the booked time, or fails to provide access on arrival, we reserve the right to charge a cancellation fee or retain any deposit paid to cover lost time and costs incurred. The amount will be communicated in advance or set out in our booking confirmation.

We will make reasonable efforts to carry out Services at the agreed time, but time is not of the essence. In some circumstances, such as traffic conditions, vehicle breakdown, staff illness, severe weather, or other events outside our control, we may need to change the timing or date of the Service. If we need to rearrange, we will contact the Customer as soon as reasonably possible to agree an alternative slot. In such cases, we will not be liable for any indirect loss or consequential costs arising from the delay or rescheduling.

7. Waste Handling and Regulations

House Clearance Kennington operates in accordance with relevant UK waste management legislation and guidance. We will transport and dispose of waste only at authorised facilities and, where required, under appropriate licences or registrations. We will take reasonable steps to recycle or reuse items where practicable, but we do not guarantee that any particular item will be recycled.

The Customer confirms that they are the owner of the items to be removed or that they have full authority from the owner to request their removal. The Customer agrees to indemnify us against any claim made by a third party regarding ownership of the items or authority to remove them.

The Customer must not deliberately include in the waste stream any hazardous, prohibited or unlawful materials. If such items are discovered, we may refuse to handle them, or we may charge an additional fee for specialised disposal if we are able to process them lawfully. If we suspect that waste is illegal, dangerous, or not properly described, we may notify the relevant authorities.

8. Customer Property and Site Condition

We will exercise reasonable care and skill in performing the Services at the Site. However, minor scuffs, marks, or wear and tear to floors, walls, or fixtures can occur in the normal course of moving heavy items. The Customer is responsible for protecting floors, walls, and surfaces as they consider appropriate before the work begins. We accept no liability for cosmetic damage that may reasonably arise from normal waste collection or house clearance activities, provided we have acted with reasonable care.

We are not responsible for cleaning or making good any area beyond removing the agreed items and sweeping or tidying to a basic standard where practical. Any more extensive cleaning, repair, or reinstatement is excluded from the Service unless explicitly agreed in writing as an additional task.

9. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability under UK law.

Subject to the above, our total liability to the Customer arising out of or in connection with the Services, whether in contract, tort including negligence, breach of statutory duty or otherwise, will not exceed the total price paid or payable by the Customer for the specific job giving rise to the claim.

We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of revenue, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the Services or these Terms and Conditions.

We shall not be responsible for any loss or damage arising from inaccurate, incomplete, or misleading information provided by the Customer, including but not limited to incorrect descriptions of items, failure to disclose hazardous materials, or lack of authority to dispose of goods.

10. Insurance

House Clearance Kennington maintains insurance cover appropriate to the nature of our clearance and waste collection activities. Details can be made available upon reasonable request. The existence of insurance does not extend or increase our liability beyond what is stated in these Terms and Conditions.

11. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Service, they should notify us as soon as possible, ideally on the day of completion, so that we have an opportunity to investigate and, where appropriate, put things right. We may request photographs, a written description of the issue, or a follow-up visit to the Site.

We will review any complaint in good faith and respond within a reasonable timeframe. If a dispute cannot be resolved directly between us and the Customer, either party may pursue any legal remedies available under UK law.

12. Data Protection and Privacy

We collect and process personal information about Customers only as necessary to manage bookings, provide Services, handle payments, and administer our business. We will take reasonable steps to keep such information secure and to use it only for legitimate business purposes, in accordance with applicable data protection laws.

By making a booking, the Customer consents to us holding and using their contact details for the purposes of fulfilling the Agreement and, where permitted, for providing information about related services which may be of interest. The Customer may request that we stop sending marketing communications at any time.

13. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operational requirements. The version in force at the time of your booking will normally apply to that specific job. We recommend that Customers review the latest version of our Terms and Conditions whenever they arrange new Services.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control. Such events may include but are not limited to extreme weather, fire, flood, strike, industrial action, pandemic, war, civil disturbance, road closures, utility failures, or actions of government or regulatory bodies.

15. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Assignment

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations under the Agreement to another suitably qualified provider, provided that this does not reduce the level of service to the Customer.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By placing a booking with House Clearance Kennington or permitting our staff to commence work at the Site, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.